Skip to main content
Last updated: 26 July 2026 This Refund Policy explains how refunds work for top-ups to your RuAPI account.

​
How to request a refund

  • Within 7 days of purchase: if you have not used any of the purchased credit, you may request a full refund via [email protected].
  • Partially used credit: if you used part of the purchased credit within 7 days, we will refund the remaining unused portion.
  • After 7 days: purchases older than 7 days are non-refundable, whether or not the credit has been used. We use top-ups to prepay capacity with upstream model providers soon after the money arrives, and that prepayment cannot be recovered.
  • Service outage: if a major service interruption for which we are responsible leaves the Service unavailable to you for more than 72 consecutive hours, you may request a pro-rated refund for the affected period.

​
How refunds are issued

Refunds are always issued to the original payment method. We cannot send funds to a different wallet, a different card, or by any other route — this is a restriction of the payment networks.
  • USDT / USDC top-ups — refunded in the same coin within 5–10 business days, to a wallet address you provide (on a supported network — TRC20 / BEP20 / Polygon). Double-check the address and network: on-chain transfers are irreversible.
  • Bank card top-ups — refunded to the same card. We issue the refund within 5 business days; how long it then takes to reach your account depends on your bank, typically another 5–10 business days.

​
Fees are deducted from the refunded amount

Payment processing fees are charged by the payment networks at the time of payment and are not returned to us when a payment is refunded. They are therefore deducted from the amount you receive back:
  • USDT / USDC — the blockchain network fee for sending the refund.
  • Bank card — the acquiring and currency-conversion fees charged on the original payment.
We tell you the exact refundable amount before the refund is issued, so you can decline the refund if you are not satisfied with the amount. We reserve the right to decline refund requests we reasonably consider fraudulent or abusive.
If you have a question about a payment, contact us before contacting your bank: [email protected]. Going direct is almost always faster than a bank dispute, which takes several weeks.On card statements our charges appear as RUAPI.AI.

​
Failed top-ups (technical issues)

If you sent USDT but the corresponding amount was not credited to your RuAPI balance after blockchain confirmation, contact [email protected] with:
  • The transaction TXID (transaction hash).
  • The blockchain network used (TRC20 / BEP20 / Polygon).
  • The wallet address you sent from.
  • The approximate time of transfer.
We will investigate and credit your balance manually if the funds reached our address but were not automatically matched to your account. Resolution typically takes 1–3 business days.

​
Wrong network

If you sent USDT through a network other than the one selected on the payment page (for example, sent ERC20 USDT to our TRC20 address), the funds are technically unrecoverable. We cannot refund or credit funds that did not arrive on the network we expect. Always verify the network in two places before confirming any transaction:
  1. The network you selected on RuAPI’s payment page.
  2. The network you select in your wallet or exchange.
See the Top-up Guide for full details.

​
Account balance does not expire

Unused balance remains on your account indefinitely, as long as your account is active. There are no inactivity fees.

​
Disputes

Any dispute regarding payments is governed by our Terms of Service and the laws of the Hong Kong Special Administrative Region.

​
Contact

Questions: [email protected]